Business Solutions for Siebel Business Applications

You can purchase many Siebel Business Applications modules to use with Siebel Consumer Goods. You can also purchase modules specific to Siebel Consumer Goods to provide enhanced functionality for various business processes. For information about the modules that you can use with the Siebel Consumer Goods application, contact your Oracle sales representative or local Oracle Sales Office.

The following table describes how the Siebel Business Applications can provide solutions for business issues. These solutions include optional features and modules.

Business Issue	Siebel Business Applications Solutions
Account management	Management of accounts through multilevel account hierarchies based on complex account relationships Management of account and customer information through profiles
Agreement management	Automated production of agreements from accepted quotes Coordination of pricing information Assignment of standard terms, conditions, and features Tracking to make sure that agreements and service entitlements are fulfilled
Analytics	Encapsulation of best practices across Siebel Business Applications Self-service access to intelligence across business applications Proactive intelligence for trade funds, trade promotion evaluation, sales performance, and retail execution Use of existing enterprise data sources
Audit trail	Creation of a history of all the changes that were made to various kinds of information Record of who accessed an item, the operation performed, when it was performed, and how the value was changed Security maintenance, examination of the history for a record, and modification documentation for future analysis and record keeping
Billing management	Integration with back-office billing systems Query and display of billing information Management of payment information, payment plans, bill adjustments, and bill profiles
Brand management	Management of brands through account distribution lists and personalization attributes Dynamic matching of accounts and products to make sure that accounts get the appropriate products
Call center optimization	Single desktop to manage multiple types of customer interactions Computer telephony integration (CTI) to connect callers with the most qualified agent Integrated Web and Interactive Voice Response (IVR) self-service functionality
Credit management	Integration with a back-office credit system Management of credit alerts Notification of customers who are delinquent in payments
Customer acquisition	Analytical tools for segmenting prospects and developing targeted campaigns Campaign management tools for developing and executing multichannel campaigns Prebuilt performance analysis tools Call scripting, which delivers messages that use proactive selling and retention techniques during customer contacts Intelligent territory assignment, lead scoring, and routing
Customer and partner applications	Self Service, which allows your customers to create and track their trouble tickets and service requests and to search for answers to frequently asked questions (FAQs) through the Internet eSales, which allows your customers to browse though your company’s products and services, customize them, and purchase them through the Internet
Customer retention	Comprehensive customer profile that is shared throughout the enterprise Sales tools that increase sales effectiveness and maximize time spent building relationships Tools for marketing analysis, campaign development, and execution
Equipment and infrastructure	Management of physical assets available at a customer site Tracking of equipment sales to accounts Management of meters and assets
Fraud management	Integration with a back-office fraud management system Management of fraud alerts Definition of relevant thresholds for customer fraud profiles Classification of customer accounts to indicate the likelihood of fraud Management of customer accounts that are late in settlement or delinquent
Information analysis and marketing	Analysis of customer information and measurement of campaign results with marketing analytics Creation and execution of targeted marketing campaigns Internet marketing with Siebel Marketing: integrated email campaigns, customized Web offers, personalized Web pages, Internet newsletters, and Internet surveys
Order configuration and management	Automated generation of quotes and sales orders with Siebel Configurator Tracking of relationships between sales, sales orders, and work orders Definition of process rules and automatic escalation of open sales orders Use of product parameters in generating sales orders Provisioning of sales orders through work orders Incorporation of complex attributes such as style, color, size, and multiple ship-to destinations
Pricing management	Set of tools for defining pricing adjustments and the conditions under which they are applied Engine that evaluates condition statements and determines the pricing adjustments to apply Testing area that allows assessment of the pricing adjustments Integration with end-user interfaces such as Quotes, Orders, Siebel eSales, and Siebel Configurator
Service request management	Single platform for logging, assigning, managing, and resolving customer problems Online solutions search capability Proactive customer notifications through email, pager, fax, and Internet Automatic escalation of overdue service requests
Third-party and legacy integration	Prebuilt COM interfaces to leading Operating System Software (OSS) and Enterprise Resource Planning (ERP) applications Integration mapping tools for cross-application process integration Bidirectional data exchange and synchronization provided by Siebel Enterprise Integration Manager (EIM) Credit verification and address validation Maintenance of billing accounts through an external billing system
Up-selling and cross-selling	Scripting engine that identifies up-sell and cross-sell opportunities with every customer contact Building of complex assortment plans to provide an atmosphere of suggestive selling