Deductions and Claims

This chapter describes the main steps involved in managing deductions and claims. Following the procedures in this chapter, you can create, split, assign, research, and resolve deductions. Topics include:

• About Deductions

• Scenarios for Managing and Resolving Deductions

• Process of Managing Account Promotion Deductions

• Creating and Editing Deductions

• Adding Literature to Deductions

• Splitting Deductions

• Creating Credit Memos

• Analyzing Workloads

• Creating Activity Templates

• Reviewing Deductions (End User)

• Viewing Account Deductions (End User)

• Creating Deduction Activities (End User)

• Creating Deduction Activity Plans (End User)

• Associating and Modifying Invoices (End User)

• Creating Deduction Attachments (End User)

• Creating Deduction Notes (End User)

• Reviewing Account Credit Memos (End User)

• Reviewing Deduction Literature (End User)

• Resolving Deductions (End User)

• About Status Stage Behavior in Deduction Resolutions

• About Claims

• Process of Managing Claims

• Creating and Editing Claims

• Adding Attachments to Claims

• Resolving Claims

• About Configuring Deductions and Claims