How Siebel CRM Handles a Menu or Toolbar Action

If the user clicks a menu item or toolbar icon, then Siebel CRM calls a method. This method can exist in one of the following ways:

• In a service that resides on the browser or server

• In a class that resides in the browser application, such as an applet or business component class

• In a class that resides in the server infrastructure, such as a Siebel Web Engine frame manager

Siebel CRM defines the menu item or toolbar icon to target the following items:

• A method name

• A method handler

• A service (optional)

A web template involves toolbar tags. For more information, see Using Web Templates to Configure Toolbars and Siebel Developer's Reference.