Workflow is not triggered

Problem

The workflow is not triggered although the event has been configured.

Solution

Verify that the following settings are correct:

• The branch type within the start step of the workflow is correct.

  If you have defined a runtime event outside the workflow, the branch type within the start step should be “Default.” If you have defined a runtime event inside the workflow (from Workflow Designer), the start step should be “Condition.”

• The process name in the Runtime Event Administration view is correct.

For example, a workflow process name is “ACORD Add Auto Policy Outbound workflow,” as listed in the following table.

Field Name	Field Value
Business Service Name	Workflow Process Manager
Business Service Method	RunProcess
Business Service Context	“ProcessName,”“ACORD Add Auto Policy Outbound workflow”

Note: A blank space is required between “ProcessName” and “ACORD Add Auto Policy Outbound workflow.”