Displaying Route Details Using the Route Button

The following procedure shows you how to use the Route button to display the route details for a call or an account. The procedure is the same when using the Route button in other views. This procedure assumes that the map functionality is enabled for Siebel Mobile as shown in Enabling the Map Functionality for Siebel Mobile.

To display route details using the Route button

1. Navigate to and open a call or an account in your mobile application.

   All details for the selected call or account appear in the work area.

2. Tap Route (the pin icon) in the work area.

3. If prompted, select Allow to enable Siebel Mobile to use the location of your mobile device.

   A map window opens with pins pointing to the location of the selected call or account, and showing the route from starting address (current mobile device location) to the destination call or account address.

   If a route is not found for a given address, then an error message appears in the map window.