1. Desktop Integration Siebel Agent Guide
  2. Configuring the CTI Hoteling Telesets

Configuring the CTI Hoteling Telesets

The following diagram shows how to configure the CTI Hoteling telesets feature and it includes the following steps:

  1. The administrator configures teleset for hoteling.

  2. The agent logs in to Siebel Contact Center.

  3. The agent is associated to the teleset.

  4. The agent logs in to CTI Toolbar.

  5. The agent answers inbound calls with the teleset.

Configuring CTI Hoteling telesets feature: This image is described in the surrounding text.