Troubleshooting a Siebel Cloud Manager Instance

When the OCI configuration is not set up properly, the SCM instance is blocked and a response like this is received:

    {
        "data": {},
        "message": "Configuration File not Found. Please refer this link to check how you can configure OCI configuration in your instance. https://docs.oracle.com/en-us/iaas/Content/API/Concepts/sdkconfig.htm Check Cloud Manager Logs for more information about the error.",
        "status": "failed"
    }

The message contains information about the reason for the failure. In this case, the message says Configuration File not Found. Check if the OCI configuration file is set up properly.

Any kind of exception raised by OCI might be caught and you can troubleshoot accordingly. All of these logs are captured in the SCM application. View the log file to see detailed info about the error that occurred. After making the necessary changes in the configuration file, restart the application to check whether the error is still present.