Troubleshooting Issues Related to Siebel CRM Observability – Log Analytics Solution

For troubleshooting cases where logs are not getting collected or streamed appropriately, a closer look at the log collector and log aggregator behavior will be helpful.

Log Collector:

• Check the status of the application (Siebel Server, for example).
• Check that the log collector, which is a sidecar implementation on Fluentd, is available.
• Check the logs of the log collector pods to identify application log files getting streamed.

Log Aggregator:

• Ingestion can be verified in the log aggregator streams.
• The logs of the log aggregator are available in the pod logs and vary based on the enabled output modules.
• The log traces generated by OCI plugin are distinctly different from those generated for OpenSearch.
• When both OCI Logging Analytics and OpenSearch are enabled, their logs will be mixed in log trace.