Using the Application for Siebel Field Service

This chapter describes the tasks that a user of the Siebel Mobile application for Siebel Field Service can run in online (connected) and offline (disconnected) mode. Tasks and features that are not supported in offline mode are listed. It includes the following topics:

• Using the Home Page for Siebel Field Service

• Managing Activities for Siebel Field Service

• Managing Service Requests for Siebel Field Service

• Managing Accounts for Siebel Field Service

• Managing Parts for Siebel Field Service

• Managing Orders for Siebel Field Service

• Managing Invoices for Siebel Field Service

• Managing Assets for Siebel Field Service

• Managing Shifts for Siebel Field Service

• Tasks Flows for Siebel Field Service

• Unsupported Siebel Field Service Features in Offline Mode

Note: The procedures in this chapter assume that inline editing is configured for Siebel Mobile. If inline editing is not configured, then pencil icons appear in the user interface. You can tap these icons to edit information. For more information, see Inline Editing.