Inbound Workflow Example

To process the attachment for an inbound request, you must create a workflow to read the content from a file, convert the information into a Siebel Message, and send to the EAI Siebel Adapter to update the database accordingly.

Note: When passing the process property value for a workflow from an external application (or another business service) as the input property set, the corresponding property name in the input property set must be same name as the process property and is case sensitive.

To create an inbound workflow

1. In Siebel Tools, select the Workflow Process object in the Object Explorer.

2. Right-click, and then choose New Record.

3. Give the new workflow a name and associate it with a locked project.

4. Right-click, then choose Edit Workflow Process.

   The Workflow Process Designer appears.

5. Create a workflow consisting of Start, End and four Business Services. Set up each Business Service according to the task it must accomplish.

6. Define your process properties.

   Set process properties when you need global properties for the entire workflow:

   Name	Data Type
   SiebelMessage	Hierarchy
   Error Message	String
   Error Code	String
   Object Id	String
   Siebel Operation Object Id	String
   MIMEHierarchy	Hierarchy
   MIMEMsg	Binary

7. The first business service in the workflow reads the Account information from a file using the EAI File Transport business service with Receive method. This step requires the following input and output arguments.

   Input Argument	Type	Value
   File Name	Literal	c:\temp\account.txt

   Property Name	Type	Output Argument
   <Value>	Output Argument	Message Text

   Note: For information on File Transport, see Transports and Interfaces: Siebel Enterprise Application Integration.

8. The second business service of the workflow converts the Account information to a MIME hierarchy using the EAI MIME Doc Converter business service with the MIME Doc to MIME Hierarchy method. This step requires the following input and output arguments.

   Input Argument	Type	Property Name	Property Data Type
   MIME Message	Process Property	<Value>	Binary

   Property Name	Type	Output Argument
   MIMEHierarchy	Output Argument	MIME Hierarchy

9. The third business service of the workflow converts the MIME hierarchy to a document, and sends it to the EAI Siebel Adapter business service. This step uses the EAI MIME Hierarchy Converter business service with the MIME Hierarchy to Siebel Message method. This step requires the following input and output arguments.

   Input Argument	Type	Property Name	Property Data Type
   MIME Hierarchy	Process Property	MIMEHierarchy	Hierarchy

   Property Name	Type	Output Argument
   SiebelMessage	Output Argument	Siebel Message

10. The last step of the workflow writes the information into the database using the EAI Siebel Adapter business service with the Insert or Update method. This step requires the following input argument.

    Input Argument	Type	Property Name	Property Data Type
    Siebel Message	Process Property	SiebelMessage	Hierarchy