About Activity Skills

In a typical Siebel Field Service scenario, a field service engineer arrives at a customer location to perform a job such as installation, upgrade, or repair. For Oracle Real-Time Scheduler 2.x to schedule the correct person to perform a job, it must determine the necessary skills to perform the job, and it must schedule a person with the required skill set to complete the work. To facilitate this outcome, the Siebel application passes the required skills to Oracle Real-Time Scheduler 2.x. For more information, see Managing Activity Skills for Skills-Based Assignments.

For example, a customer needs a plumber to fix a leak in a kitchen sink between 10:00 A.M. and 2:00 P.M. on November 15, 2011. Oracle Real-Time Scheduler 2.x must schedule a field service engineer with a skill value of Plumbing to visit the customer location during this time. As part of appointment booking, the request to Oracle Real-Time Scheduler 2.x includes the time and date range as well as the skill value of Plumbing. Consequently, a person with the required skill is scheduled at the appropriate time.