Placing a New ID Card Order

Use the following procedure to place a new ID card order.

To place a new ID card order

1. Navigate to the Members screen.

2. In the Members list, drill down on the last name of the member.

3. Click the Summary view tab.

4. In the Command Center form, in the Area field drop-down list, select ID Card Requests.

5. In the Action field drop-down list, Order New ID Card.

6. Click Go.

   The application navigates to the Members Benefits view.

7. In the Benefits list, select the policy for which to order the ID card.

8. Click Order ID.

9. Complete the fields in the service request form.

10. Click Submit to submit the service request for fulfillment.

    Note: The fulfillment process can be implemented using Assignment Manager or Siebel business services.