Importing Loyalty Programs

You can import loyalty programs that were previously exported from a Siebel Loyalty instance into your Siebel Loyalty implementation. The following program data is imported during the import process:

• Tiers

• Partners

• Program-level attributes

• Promotion data

The following procedure describes how to import a loyalty program.

To import loyalty programs

1. Navigate to the eaiprogram.xml file that contains the program data you want to import.

2. Edit the file if any changes to the data are required.

   Caution:

   Do not change the value of the Program Id. If you do, then the program import process fails.

3. Navigate to the Loyalty Program Administration screen.

4. Click the Import Program button.

   The program data in the eaiprogram.xml file is imported into Siebel Loyalty. During the program import process, Siebel Loyalty validates the values specified for the program. If invalid values are identified, then the import stops, and an error message is displayed.

5. Entity row IDs automatically assigned in the original program, for example, tier IDs, product IDs and partner IDs, are retained when a program is imported. Replace these row IDs with equivalent row IDs for the Siebel Loyalty instance into which you imported the program.