1. Loyalty Administration Guide
  2. LOY Return Points to Parent Point Block Workflow

LOY Return Points to Parent Point Block Workflow

The LOY Return Points to Parent Point Block workflow, shown in the following image, returns the remaining points in a point block associated with a promotion to the parent point block from which the points were originally reserved, when the status of that point block is set to Consumed. To process any monetary refunds due from the return, Siebel Loyalty tracks the returned value at the parent point block level.

LOY Return Points to Parent Point Block Workflow: This image is described in the surrounding text.

Workflow Description. This workflow performs the following actions:

  • Update Point Block Returned Points. This step updates the parent point block.

  • Update Promo Point Block Returned Points. This step updates the point block associated with the promotion.