Real-Time Processing of Redemptions

Siebel Loyalty implements the ProcessRealTimeRedemption method of the LOY Redemption Web service to reduce the processing time of real-time redemption transactions. The ProcessRealTimeRedemption method performs the following tasks in the redemption process as separate steps:

1. Checks the member’s credit and displays a message about the status of the transaction.

   The ProcessRealTimeRedemption method:

   • Performs the member credit check, taking into account any redemptions that are pending for the member

     Note: If the member does not have sufficient points for the redemption transaction but is eligible for a loan, then the ProcessRealTimeRedemption method processes a loan transaction for the member, then returns a status of Successful for the redemption transaction.

   • Displays a message to the member confirming that the redemption transaction was successful, and provides a transaction number

2. Processes the redemption transaction and debits the member’s points balance.

Siebel Loyalty updates members about the status of their redemption request and only then completes the transaction by debiting the points from members. By performing each task separately, the time members wait for a response to their request is reduced, as is the total time taken to process the request. For more information on the ProcessRealTimeRedemption method, see Siebel CRM Web Services Reference.