Troubleshooting Action-Based Bonuses

If an action based bonus does not work properly, then check that the following requirements have been met:

• There must be exactly one product with each of the following Part Numbers

  • Registration Bonus

  • Referral Bonus

  • Web Update Bonus

  The name of the product does not matter, because the engine only evaluates the Product Id.

• These products must be associated with the correct Organization, which is the same Organization as the Program.

• The following Workflows must be Active:

  • LOY ABB New Member Process

  • LOY ABB Web Update Process

  • LOY ABB Web Update Shell Process

  • LOY Action Based Bonus Referral Subprocess

  • LOY Action Based Bonus Subprocess

• The following Run Time Events must exist and be active:

BusComp LOY Member - WriteRecordNew - GetProfileAttr("ApplicationName") = "Siebel Loyalty" OR GetProfileAttr("ApplicationName") = "Siebel Loyalty Partner Portal" - LOY ABB New Member Record

BusComp LOY Member - WriteRecordUpdated - GetProfileAttr("ApplicationName") = "Siebel Loyalty eMember" - LOY ABB Write Member Record eApps