1. Marketing Installation and Administration Guide
  2. Authentication Mechanism of Email Marketing Server

Authentication Mechanism of Email Marketing Server

Siebel Email Marketing server only supports AUTH-LOGIN authentication mechanism, changes are made to introduce AUTH PLAIN authentication mechanism in Email sending daemon (ESD) of EMS.

Our implementation addresses the issue of missing AUTH PLAIN mechanism used by major SMTP servers, Also it provides a way to make use of OCI Email delivery Service for email campaign.

Caveat for Using OCI Email delivery service

You should be able to send the email for email campaign however you won't be able to get the delivery status of the email sent. Call status may show false positive in case of failure in "Campaign Load Wave Contact/Prospect List Applet?, under Campaign view.

Following are the scenarios and AUTH mechanism picked:

  1. When SMTP server supports only AUTH-PLAIN, AUTH-PLAIN will be used for authentication.

  2. When SMTP server supports only AUTH-LOGIN, AUTH-LOGIN will be used for authentication.

  3. When SMTP server supports both AUTH-LOGIN & AUTH-PLAIN, AUTH-LOGIN will be used for authentication.