Adding Responses to Programs

Siebel Marketing includes a Responses shape in the Program Flow view. Right-clicking this shape and choosing Define Response navigates to the Program screen, Design, then Response Definition view, which contains all response definitions within the current program (for all stages). Deleting a response definition here also deletes the shape from the Program Flow designer view. For more information on response definitions, see About Using Response Management.

Right-clicking the Responses shape and choosing Generate Responses opens a dialog box that allows users to manually run the response generation process.

Use the following procedure to add a response to a program, using the Program Flow workspace.

To add a response to a program

1. Navigate to the Programs screen.

2. In the Programs list, click a program.

3. Click the Design view tab.

4. In the Program Flow workspace, select a stage and add a Response object from the palette.

5. To complete response details, double-click the Response object in the workspace.

6. In the Response Definitions view tab, in the Details list, add or modify response details.

   For details about fields in the Response Definition applet, see About Response Definitions.

7. In the Response Values list applet, add a segment or segment tree.