Activating or Inactivating Navigation Links for the Service Provider Portal

Navigation links are displayed on the Home Page of the Service Provider Portal and allow service providers to access the most important screens of the portal. This procedure tells you how to display the links that are appropriate for the Service Provider Portal.

To activate and inactivate navigation links for the Service Provider Portal

1. Log into the Siebel Business application.

2. Navigate to the Administration - Application screen, then the Navigation Links view.

3. To inactivate navigation links that are not appropriate for service providers:

   • Query for the navigation links Request Collaboration, My Opportunities, My Customer Service Request, and Request Funds.

   • For each, set the Active flag to N, and save the record.

4. To activate navigation links that are appropriate for service providers:

   1. Query for the navigation links Service Orders, Agreements, Cases, Manage Profile, and Assets.

   2. For each, set the Active flag to Y, if it is not already Y, and save the record.

5. Log into the Service Provider Portal to confirm that only the links you have selected are displayed.