Solutions and SmartScripts with Siebel PRM

You can help partners solve problems by creating solutions or Siebel Troubleshooting or Instruction SmartScripts. Solutions or SmartScripts can help partners solve:

• Customer problems. Partners can use solutions or SmartScripts rather than getting help from the brand owner to solve customer service requests.

• Partnership problems. Partners can use solutions or SmartScripts to solve their own problems, rather than using the Self-Service screen to enter service requests.

Solutions and SmartScripts are discussed in the following topics:

• Scenario Using Solutions and SmartScripts to Help Partners

• Making Solutions Available to Partners

• Making Troubleshooting or Instruction SmartScripts Available to Partners