Scenarios for Product Offers for Multiple Products Using Web Services

This topic describes how a telecommunications company might set up product offers for multiple products. You might use product offers differently, depending on your business model.

Before you use any of the scenarios in this topic, the telecommunication company must have an eCommerce web site that can present the products and product offers that are defined in Siebel CRM application. Here is a simplified description of how residential customers could use this Web site to place an order:

First, the user launches the telecommunication company's web site and clicks on the link to shop for residential products and services.
The user enters the address where the service would be installed.
The eCommerce Web site displays a list of services available in this location. In this example, the user selects the triple play bundle, which includes telephone, internet and television. Each of these options is defined as a product offer.
The eCommerce Web site displays a list of add-ons based on the user's selection. For example, because the selected package includes television and home phone service, the user can select add-ons including Basic Movie Package, Sports package, and International calling package. Each of these specific add-on options is defined as a product offer, and users select the combination they want.
After finishing choosing specific options, the user clicks the Review Order button. At this point, the eCommerce application invokes the Apply Multiple Offers to Create Order web service to generate the complete order detail along with the final price. The order is generated in memory and is not saved to the Siebel database.
If user is satisfied with this order, the user clicks the Place Order button. At this point, the eCommerce application invokes the Order web service to save the order to the Siebel application.

This topic includes the following scenarios for using web services related to product offers for multiple products: