Restoring Password Reset Privileges

If the user incorrectly enters the SECADMIN password on three consecutive attempts, then Siebel Remote suspends the password reset privileges of the SECADMIN account. This topic describes how to restore the password setting privileges. Siebel Remote does not reset the SECADMIN password during this procedure.

To restore password reset privileges

1. Locate the record for the remote client.

   For more information, see Locating the Record of a Remote Client.

2. Make sure the Enable Password Reset check box contains a check mark, and then save the record.

3. Make sure the remote client is connected to the Siebel Server that Siebel Remote typically uses to synchronize this client.

4. Start the remote client.

5. Log in as SECADMIN:

   1. When prompted to reset the user password, click Yes.

   2. In the Synchronization Credentials dialog box, supply your User ID, synchronization password, and remote client node name.

   3. Click OK.

      The Password Reset dialog box displays.

   4. In the Password Reset dialog box, supply a new password for the remote client, and then click OK.

      The user can now use the new password to log in.