Fixing Incorrect Configuration File Setting Errors (SBL-DAT-00322)

The following procredure shows how to fix errors that occur due to incorrect configuration file settings.

To fix incorrect configuration file setting errors

  1. Make sure Siebel File System path is correct:

    1. Navigate to the Administration - Server Configuration screen, Servers, and then the Components view.

    2. Query for the object manager that your Siebel application uses.

      For example, Call Center, Siebel Sales, or Siebel Service.

    3. Click the Parameters tab, query for FileSystemManager, and then click Advanced.

    4. In Siebel File System field, enter the following path:

      \\computer name\fs
    5. Make sure that the fs folder exists in the D drive and that it is shared.

  2. Restart the Siebel Server.

  3. Verify that the File System component is running.

  4. Verify that CLASSPATH is set in the JVMSubSys profile parameter.

  5. Verify that all the required JAR files are included and available in the CLASSPATH.

  6. Verify that the CLASSPATH separator is in the correct format for Windows or UNIX.

    In Windows, the CLASSPATH separator is a semicolon (;). In UNIX, the CLASSPATH separator is a colon (:).

The following procedure shows how to fix an error that occurs (due to incorrect configuration file settings) in a disconnected client.

To fix incorrect configuration file setting error in disconnected clients

  1. In the application .cfg file, set the following value for the FileSystem parameter:

    FileSystem \\computer name\fs\att
  2. Make sure the fs folder in the path that you added in Step 1 is shared.

  3. In the XMLPReports section of the .cfg file, make sure the following section is defined:

    [XMLPReports]
    XdoDir = /xmlp/templates/
    ReportOutputDir = /xmlp/reports/
    ReportDataDir = /xmlp/data/
  4. To determine if the path to the file system is set properly, try to register the report template.

    If you can successfully register the report template, then you can drill down on the XLIFF file. If you cannot browse the report template, or if you cannot drill down on the XLIFF file, then you must make sure the path to the file system is set correctly.