About the Visibility Type Setting

The Visibility type setting determines which records a user can synchronize, and therefore which records SSSE searches when attempting to determine whether a contact record is a duplicate or not. When the Visibility setting is set to All, the user can synchronize any of the data that is visible to them and that is enabled for synchronization. If the Visibility setting is set to Sales Rep, then the user can synchronize data that is associated with the user’s position; this data is visible to the user in the My Contacts view.

When resolving contact records, if a user’s visibility is set to Sales Rep, then SSSE only checks the Siebel records associated with the user’s position for duplicate contact records. If a user’s visibility is set to All, then SSSE checks all Siebel records visible to the user in the Contact domain for duplicate contact records. For information on the Visibility setting, see Setting User-Level Synchronization.