Configuring the Maximum Number of Unsuccessful Siebel Login Attempts

If you enter an incorrect Siebel password in Microsoft Outlook when initializing the Siebel Outlook Add-In client, then the client cannot connect to the Siebel application to create or update the local cache. In these circumstances, Siebel Outlook Add-In prompts you to log in to a new Siebel session. If you log in successfully, then the local cache is created or updated. However, if you enter an invalid Siebel password three times in a row (by default, the maximum number of attempts permitted), then you are locked out of your Siebel account until you change the Siebel password in Microsoft Outlook.

To avoid password lockouts, use the following procedure to change the maximum number of unsuccessful attempts you can make to log in to the Siebel application before Siebel Outlook Add-In requires that you manually change the Siebel password in Microsoft Outlook.

To configure the maximum number of unsuccessful Siebel login attempts

1. In the Windows Registry, navigate to the following entry:

   HKEY_CURRENT_USER\Software\Siebel Systems, Inc.\Siebel Outlook Add-
   In\MaxErrorCount
   

2. Change the value of this parameter to the maximum number of Siebel login attempts you want to allow. The default value of the MaxErrorCount parameter is 3.