About Using TLS with Siebel Enterprise Application Integration (EAI)

It is recommended that Siebel Business Applications external interfaces (EAI), which use Web services to send and receive messages over HTTP, encrypt communications using the TLS protocol.

The Siebel EAI HTTP Transport business service lets you send XML messages over HTTP to a target URL (Web site) and uses the Siebel Web Engine (SWE) to provide inbound messaging from an application that uses HTTP.

For outbound messages, Siebel CRM supports client authentication for TLS-based communications (mutual authentication) using the EAI HTTP Transport business service. For information on configuring mutual authentication, see Transports and Interfaces: Siebel Enterprise Application Integration and Configuring TLS Mutual Authentication for SHA-2 Certificates Using EAI HTTP Transport.

To enable TLS for inbound messaging using the EAI HTTP Transport business service, see Communications Encryption.