About the Synchronization Process for Remote Users

The Siebel remote user connects to a local database on their client computer, makes transaction modifications, and then synchronizes theses changes to the Siebel Remote server. This involves the following steps:

1. Start Siebel on the client computer, then enter a user ID and password.

2. In the Connect To parameter, choose Local.

   The user ID and password are validated by the local database residing on the client computer.

3. The Siebel application appears in the Web browser and the user navigates through the application and modifies data, as appropriate (insert, update, or delete operations).

4. Later, the user decides to synchronize the local database changes and download updates from the Siebel Remote server. This involves the following steps:

   1. Connect to the Siebel Remote server using a dial-up modem or LAN, WAN, or VPN connection.

   2. Start Siebel on the client computer, then enter a user ID and password.

   3. In the Connect To parameter, choose Local.

      The user ID and password are validated by the local database residing on the client computer.

   4. When the Siebel application appears in the Web browser, the user chooses File, and then Synchronize Database.

      The user is now accessing the Siebel Remote server for synchronization, and is subject to authentication.

   5. Once the remote user is authenticated, synchronization begins.