Promoting a Contact to a Contact User
You can promote an existing contact to a contact user by assigning user credentials and a responsibility to a Person record (a contact), as described in the following procedure.
To promote an existing contact to a contact user
Log in as an administrator to a Siebel employee application.
Navigate to the Administration - User screen, then the Persons view.
The Persons list appears.
Select the record of the contact to promote.
Enter values for the User ID, Password, Responsibility, and New Responsibility fields.