Setting Up Autocreation of Attachments for Siebel Self Service

When filling out a service request, Siebel Self Service users can use the Description field to describe their issue. When the description is greater than the allowed number of words, Siebel Self Service automatically creates a text file attachment and stores the file. You can also map this Description field to any database column (such as the extension column) with a character maximum of any specified number, defined by the database table.

Note: Autocreation of attachments is designed to work when you enter the description in a new record. By default, the Description field is not editable. If you configure the product so the Description field is editable, the attachment is created only the first time that the Description field contains more than the allowed number of characters. If the user edits the description, the attachment is not changed, and there might be an error indicating that the description is too long.

By default, the maximum length of the description field is 2,000 characters. To modify this functionality, use Siebel Tools to configure the Max Description Length user property of the Service Request (eService) business component, and specify a value for the maximum limit of characters for the auto file attachment creation. For instructions on mapping business component fields to database fields other than the default ones, see Using Siebel Tools.

Note: The Auto-created attachment file has the naming format: <SR Number>_<Login Name>.txt.

The feature to automatically create attachments is available for only the Service Request (eService) business component. You cannot copy and adapt this business component to implement this feature.

To configure Max Description Length for a business component

1. In the Object Explorer window, select Business Component.

   The Business Components window appears.

2. From the Business Components window, query and select Service Request (eService).

3. From the Object Explorer window, open the Business Component User Prop object.

   The Business Component User Properties window appears.

4. For the Max Description Length property, select the Value field and edit the number as needed.

5. Deliver the changes to the integration branch.