1. CTI Administration Guide
  2. Keywords to Extract Part of a Phone Number

Keywords to Extract Part of a Phone Number

Follow a field name with a colon (:) and one of the following keywords to specify the portion of the phone number field to be extracted and substituted. You can use these keywords only with fields of type DTYPE_PHONE. If none of these keywords is specified after a field name, then the phone number from the field corresponds to IntlNumber. IntlNumber can also be specified explicitly.

Note: The plus sign (+) is included only in the value for IntlNumber, when this keyword represents an international number. In the following keyword descriptions, references to the country code do not include the plus sign (+) character.

  • IntlNumber. Represents one of the following:

    • If the country code for the number matches the current locale for the Siebel Server (Application Object Manager), then IntlNumber represents the domestic phone number (number without the country code or extension).

    • If the country code for the number does not match the current locale for the Siebel Server (Application Object Manager), then IntlNumber represents the international phone number (+ and country code and number, without the extension).

  • Digits. The full phone number as stored in the database field (country code, phone number, and extension).

  • Country. The country code only (without the phone number or extension).

  • Number. The phone number only (without the country code or extension).

  • Extension. The phone number extension only (without the country code and phone number). This keyword is applicable when the phone number field contains an extension number prefaced with an x or another localized character).