Communications Operations for End Users
This chapter provides information about end-user operations relating to communications capabilities. It includes the following topics:
Most of the tasks described in this chapter are typically performed by users such as call center agents who are primary users of communications features. These tasks might also be performed by users such as call center managers or communications administrators.
Note: End users are not expected to directly use this guide. Your Siebel application
implementation might differ from what is described in this chapter. This
chapter contains references to administration topics that relate to the
end-user operations described here.