Displaying Answers Within a SmartScript

You can define each question in a SmartScript to contain answer controls or be informational in nature. Informational questions do not require answer controls; they usually provide instructions, information, or dialog to the user. You use answer controls when you want the user to provide responses to questions. individual SmartScript entries and answers; questions

If you want to limit the possible answers that a user might select from, you have the option of defining these answer options within the SmartScript definition as Question Answers, or reusing an existing Pick applet or MVG applet already defined in Siebel Tools.

Note: SmartScripts do not support the use of association applets.

In the simplest case, users select answers to a question from a drop-down list of answers that you define specifically for that question, using the Answer subview of the Questions view in the Administration - SmartScript screen. These drop-down lists of answers are defined with respect to a unique question and are an extension of the question definition.

To use a drop-down list, select the Pick Only check box in the Questions view.

Note: By default, the Pick Only column does not appear. You must display it.

To use single or multiselect pick applets, or detail applets, do not select Pick Only.

To use radio buttons or multiselect check boxes, your answers must be set up as part of the SmartScript definition.

The following sections list Question Answer options.