Support for the Navigation Control Tag Across Siebel CRM Versions

This book describes support for the nav-control tag starting with Siebel CRM version 7.7. Before Siebel CRM version 7.5.3.6, if a user action or navigation causes Siebel CRM to refresh the current view or to display a new view, then it anchors the result at the start of the page, by default. This behavior might disorient the user in some situations. For example, assume the user clicks a view tab to navigate to a new view and this user expects that Siebel CRM will display detail information, such as attachments, in the ending part of the target view. Assume the user views the lower part of a view where the parent applet uses more than a full window height. In this situation, the user must scroll to display the view details.

Starting with Siebel CRM version 7.5.3.6 in high interactivity mode:

• The smart view anchoring feature solves these problems. It anchors and adjusts the scroll position in a view after the user does something that causes Siebel CRM to modify or refresh a view. For example, if the user clicks a view tab, then Siebel CRM does not modify the location where it displays this tab.

• Siebel CRM enables view anchoring, by default. You can disable this behavior for third or fourth level view navigation that the user starts when the user clicks a view tab. To do this, you set the anchorTab property of the SWE template that the view uses to Disabled.