1. Customer Hub (UCM) Master Data Management Reference
  2. Configuring Suspect Match

Configuring Suspect Match

Suspect match might be used with contact and account records. In previous releases of Oracle Customer Hub (UCM), the Incoming Duplicates (Link and Update) views were show by default. To facilitate suspect match, the Incoming Duplicate view must be hidden. Use the following task to configure suspect match.

To configure suspect match

  1. Navigate to Administration - Application, then Views.

  2. Query for the following views:

    • UCM Account DeDup View

    • UCM Contact DeDup View

  3. Delete both records.

  4. Navigate to Administration - System Preferences.

    The System Preferences screen appears.

  5. In the System Preference Name field of the System Preferences screen perform the following query:

    Enable CDM*

  6. Make sure the following values are present:

    • Enable CDM SM 1. This value enables Suspect Match on account records.

    • Enable CDM SM 2. This value enables Suspect Match on contact records.

Note: If you want to disable Suspect match and enable Link and Update for manual review, see Enabling the Link and Update Feature.