CreateServiceRequestEBM
The following information lists the mapping information for the CreateServiceRequestEBM message.
| XML Path | Oracle FLEXCUBE Service Name | Oracle FLEXCUBE Interface Object | Oracle FLEXCUBE Interface Column | Siebel Contact Business Component | Siebel Contact Field |
|---|---|---|---|---|---|
/Identification/ID |
Not applicable |
ST-CreateService-Request-Req-IO-MSG.xsd |
FCUBS_CREATESERVICEREQUEST_REQ/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/SRNO |
Service Request |
SR Number |
/CategoryCode |
Not applicable |
ST-CreateService-Request-Req-IO-MSG.xsd |
FCUBS_CREATESERVICEREQUEST_REQ/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/SRTYPE |
Service Request |
INS Area |
Not applicable |
Not applicable |
Not applicable |
Not applicable |
Service Request |
INS Product |
/Summary |
Not applicable |
ST-CreateService-Request-Req-IO-MSG.xsd |
FCUBS_CREATESERVICEREQUEST_REQ/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/SUBJECT |
Service Request |
Abstract |
/Description |
Not applicable |
ST-CreateService-Request-Req-IO-MSG.xsd |
FCUBS_CREATESERVICEREQUEST_REQ/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/DESCRIPTION |
Service Request |
Descrip- tion |
/PriorityCode |
Not applicable |
ST-CreateService-Request-Req-IO-MSG.xsd |
FCUBS_CREATESERVICEREQUEST_REQ/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/PRIORITY |
Service Request |
Priority |
/Status/Code |
Not applicable |
ST-CreateService-Request-Req-IO-MSG.xsd |
FCUBS_CREATESERVICEREQUEST_REQ/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/STATUS |
Service Request |
Status |
/CustomerParty Reference/Party Identification/ID |
Not applicable |
ST-CreateService-Request-Req-IO-MSG.xsd |
FCUBS_CREATESERVICEREQUEST_REQ/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/CUSTNO |
Service Request |
Not applicable |
/CustomerParty Reference/Party Identification/Application ObjectKey/ID |
Not applicable |
ST-CreateService-Request-Req-IO-MSG.xsd |
FCUBS_CREATESERVICEREQUEST_REQ/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/XREF |
Service Request |
Account ID Contact ID |
/CustomerParty Reference/Party Identification/Application ObjectKey/ContextID |
Not applicable |
Not applicable |
Values are I or C (Individual customer, Corporate customer) |
Service Request |
Not applicable |
/CustomerParty Reference/CustomerParty Account Identification/ID |
Not applicable |
ST-CreateService-Request-Req-IO-MSG.xsd |
FCUBS_CREATESERVICEREQUEST_REQ/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/CUSTACNO |
Service Request |
Contact Financial Accounts Asset Number |
/ServiceRequest Origination BusinessUnit/ParentBusinessUnitReference/ BusinessUnit Identification/ID |
Not applicable |
ST-CreateService-Request-Req-IO-MSG.xsd |
FCUBS_CREATESERVICEREQUEST_REQ/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/BRN |
Service Request |
Branch Code |
/Identification/ID |
Not applicable |
ST-CreateService-Request-Req-IO-MSG.xsd |
FCUBS_CREATESERVICEREQUEST_REQ/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/SRNO |
Service Request |
SR Number |
/ExpectedClose DateTime |
Not applicable |
ST-CreateService-Request-Req-IO-MSG.xsd |
FCUBS_CREATESERVICEREQUEST_REQ/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/TargetDate |
Service Request |
Commit Time |
/CreationDate Time |
Not applicable |
ST-CreateService-Request-Req-IO-MSG.xsd |
FCUBS_CREATESERVICEREQUEST_REQ/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/CONTACTDATE |
Service Request |
Create |