UpdateServiceRequestEBM

UpdateServiceRequestEBM is used to update service request data in Siebel CRM.

Operation

Create

Service Consumer

Oracle FLEXCUBE Universal Banking

Service Provider

Siebel CRM

EBM Request Operational Element

UpdateServiceRequestEBM/DataArea/UpdateServiceRequest

The following information lists the mapping information for the UpdateServiceRequestEBM request message.

XML Path	Oracle FLEXCUBE Service Name	Oracle FLEXCUBE Interface Object	Oracle FLEXCUBE Interface Column	Siebel Contact Business Component	Siebel Contact Field
/Identification/ID	Not applicable	ST-ModifyService-Request-Req-IO-MSG.xsd	FCUBS_MODIFYSERVICEREQUEST_REQ/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/SRNO	Service Request	SR Number
/CategoryCode	Not applicable	ST-ModifyService-Request-Req-IO-MSG.xsd	FCUBS_MODIFYSERVICEREQUEST_REQ/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/SRTYPE	Service Request	INS Area
/Summary	Not applicable	ST-ModifyService-Request-Req-IO-MSG.xsd	FCUBS_MODIFYSERVICEREQUEST_REQ/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/SUBJECT	Service Request	Abstract
/Description	Not applicable	ST-ModifyService-Request-Req-IO-MSG.xsd	FCUBS_MODIFYSERVICEREQUEST_REQ/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/DESCRIPTION	Service Request	Description
/PriorityCode	Not applicable	ST-ModifyService-Request-Req-IO-MSG.xsd	FCUBS_MODIFYSERVICEREQUEST_REQ/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/PRIORITY	Service Request	Priority
/Status/Code	Not applicable	ST-ModifyService-Request-Req-IO-MSG.xsd	FCUBS_MODIFYSERVICEREQUEST_REQ/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/STATUS	Service Request	Status
/CustomerParty Reference/Party Identification/ID	Not applicable	ST-ModifyService-Request-Req-IO-MSG.xsd	FCUBS_MODIFYSERVICEREQUEST_REQ/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/CUSTNO	Service Request	Not applicable
/CustomerParty Reference/Party Identification/ApplicationObjectKey/ID	Not applicable	ST-ModifyService-Request-Req-IO-MSG.xsd	FCUBS_MODIFYSERVICEREQUEST_REQ/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/XREF	Service Request	Account ID Contact ID
/CustomerParty Reference/Party Identification/ApplicationObjectKey/ContextID	Not applicable	Not applicable	Values are I or C (Individual customer, Corporate customer)	Service Request	Not applicable
/CustomerParty Reference/CustomerParty Account Identification/ID	Not applicable	ST-ModifyService-Request-Req-IO-MSG.xsd	FCUBS_MODIFYSERVICEREQUEST_REQ/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/CUSTACNO	Service Request	Contact Financial Accounts Asset Number
/ServiceRequest Origination BusinessUnit/ParentBusiness UnitReference /BusinessUnit Identification/ID	Not applicable	ST-ModifyService-Request-Req-IO-MSG.xsd	FCUBS_MODIFYSERVICEREQUEST_REQ/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/BRN	Service Request	Branch Code