Resolving Issues for Nonreal-Time Processing

The procedure in this topic describes how to resolve some of the common nonreal-time email processing issues.

This task is a step in Process of Troubleshooting Siebel Email Response.

To resolve issues for nonreal-time processing

1. Navigate to the Administration - Communications screen, then the Communications Inbound Events view.

2. In the Communications Inbound Events list, review the fields and the possible causes in the following table.

Field	Value	Possible Cause
SRM Request Id	Id	If null, then the issue might be in Communications Inbound Receiver. If not null, then the issue might be in Communications Inbound Processor.
Status	Queued CIP Processing Error CIP Fatal	If the value is Queued or CIP Processing, then no issues exist for the email processing. If the value is Error or CIP Fatal, then the email is not processed.
Receiving Siebel Server	Siebel Server Name	If the Siebel Server name is in this field, then Communications Inbound Processor received the event.
Activity Id	Id	If this field is not null, then the error might be in one of the steps in the workflow after creating the activity.
Comments	Description	Use the DriverTrackID to find the location of the error in the log files.