Siebel Trouble Ticket
The Oracle’s Siebel Trouble Ticket ASI enables the use of a trouble ticket in the Siebel application to create, request, and update the external application with trouble ticket data when the external application has detected an outage or network fault.
The following image shows the Siebel Trouble Ticket ASI structure, which contains the following components: Owner, Account, Contact, Priority, Serverity, Area (Including Sub-area), Activity (All), Status (Including Sub-Status), Ticket Type, Internal Product, Installed Product (Service Item), Commit Time, Date (Opened & Closed), Abstract, Description, and Entitlement.
The following table lists the integration components and XML tags of this ASI.
| Integration Component | XML Tag | User Keys |
|---|---|---|
Related Service Request_Service Elements |
RelatedServiceRequest_ServiceElements |
|
Related Service Request |
RelatedServiceRequest |
|
Service Request_Service Elements |
ServiceRequest_ServiceElements |
|
Service Request |
ServiceRequest |
|
Related Service Request_Service Elements Fields in Siebel Trouble Ticket ASI
The following table lists the Related Service Request_Service Elements fields and their attributes in Siebel Trouble Ticket ASI.
| Name | XML Tag | Data Type | Length | Req. |
|---|---|---|---|---|
IsPrimaryMVG |
IsPrimaryMVG |
DTYPE_TEXT |
1 |
No |
Service Element Id |
ServiceElementId |
DTYPE_ID |
30 |
No |
operation |
operation |
DTYPE_TEXT |
30 |
No |
searchspec |
searchspec |
DTYPE_TEXT |
250 |
No |
Related Service Request Fields in Siebel Trouble Ticket ASI
The following table lists Related Service Request fields and their attributes in Siebel Trouble Ticket ASI.
| Name | XML Tag | Data Type | Length | Req. |
|---|---|---|---|---|
Abstract |
Abstract |
DTYPE_TEXT |
100 |
No |
Account Id |
AccountId |
DTYPE_ID |
NA |
No |
Area |
Area |
DTYPE_TEXT |
30 |
No |
Closed Date |
ClosedDate |
DTYPE_TEXT |
NA |
No |
Commit Time |
CommitTime |
DTYPE_TEXT |
NA |
No |
Contact Id |
ContactId |
DTYPE_ID |
NA |
No |
Created |
Created |
DTYPE_DATETIME |
30 |
No |
Customer Ref Number |
CustomerRefNumber |
DTYPE_TEXT |
64 |
No |
Description |
Description |
DTYPE_TEXT |
2000 |
No |
Entitlement Id |
EntitlementId |
DTYPE_ID |
NA |
No |
Id |
Id |
DTYPE_ID |
30 |
No |
Integration Id |
IntegrationId |
DTYPE_TEXT |
30 |
No |
Owned By Id |
OwnedById |
DTYPE_ID |
NA |
No |
Priority |
Priority |
DTYPE_TEXT |
30 |
No |
Service Point Asset Id |
ServicePointAssetId |
DTYPE_TEXT |
15 |
No |
Severity |
Severity |
DTYPE_TEXT |
30 |
No |
Status |
Status |
DTYPE_TEXT |
30 |
Yes |
Sub-Area |
Sub-Area |
DTYPE_TEXT |
30 |
No |
Sub-Status |
Sub-Status |
DTYPE_TEXT |
30 |
Yes |
TT Source |
TTSource |
DTYPE_TEXT |
30 |
No |
Ticket Type |
TicketType |
DTYPE_TEXT |
30 |
No |
operation |
operation |
DTYPE_TEXT |
30 |
No |
searchspec |
searchspec |
DTYPE_TEXT |
250 |
No |
Service Request Fields in Siebel Trouble Ticket ASI
The following table lists Service Request fields and their attributes in Siebel Trouble Ticket ASI.
| Name | XML Tag | Data Type | Length | Req. |
|---|---|---|---|---|
Abstract |
Abstract |
DTYPE_TEXT |
100 |
No |
Account Id |
AccountId |
DTYPE_ID |
NA |
No |
Area |
Area |
DTYPE_TEXT |
30 |
No |
Closed Date |
ClosedDate |
DTYPE_TEXT |
NA |
No |
Commit Time |
CommitTime |
DTYPE_TEXT |
NA |
No |
Contact Id |
ContactId |
DTYPE_ID |
NA |
No |
Created |
Created |
DTYPE_DATETIME |
30 |
No |
Customer Ref Number |
CustomerRefNumber |
DTYPE_TEXT |
64 |
No |
Description |
Description |
DTYPE_TEXT |
2000 |
No |
Entitlement Id |
EntitlementId |
DTYPE_ID |
NA |
No |
Id |
Id |
DTYPE_ID |
30 |
No |
Integration Id |
IntegrationId |
DTYPE_TEXT |
30 |
No |
Opened Date |
OpenedDate |
DTYPE_TEXT |
NA |
Yes |
Owned By Id |
OwnedById |
DTYPE_ID |
NA |
No |
Priority |
Priority |
DTYPE_TEXT |
30 |
No |
Service Point Asset Id |
ServicePointAssetId |
DTYPE_TEXT |
15 |
No |
Severity |
Severity |
DTYPE_TEXT |
30 |
No |
Status |
Status |
DTYPE_TEXT |
30 |
Yes |
Sub-Area |
Sub-Area |
DTYPE_TEXT |
30 |
No |
Sub-Status |
Sub-Status |
DTYPE_TEXT |
30 |
No |
TT Source |
TTSource |
DTYPE_TEXT |
30 |
No |
Ticket Type |
TicketType |
DTYPE_TEXT |
30 |
No |
operation |
operation |
DTYPE_TEXT |
30 |
No |
searchspec |
searchspec |
DTYPE_TEXT |
250 |
No |
Service Request_Service Elements Fields in Siebel Trouble Ticket ASI
The following table lists Service Request_Service Elements fields and their attributes in Siebel Trouble Ticket ASI.
| Name | XML Tag | Data Type | Length | Req. |
|---|---|---|---|---|
IsPrimaryMVG |
IsPrimaryMVG |
DTYPE_TEXT |
1 |
No |
Service Element Id |
ServiceElementId |
DTYPE_ID |
30 |
No |
operation |
operation |
DTYPE_TEXT |
30 |
No |
searchspec |
searchspec |
DTYPE_TEXT |
250 |
No |