About Client Upgrade Error Recovery

Before beginning the upgrade process, the Upgrade Wizard makes a backup copy of every file affected by the upgrade. If errors are encountered in the upgrade process, then the Upgrade Wizard stops processing. A message indicates that the Upgrade Wizard did not complete successfully and suggests that you examine the log file for details. It also indicates to restart the Siebel application and attempt the upgrade again.

The next time the user restarts the Siebel client, a prompt appears that states that there had been an upgrade in process.

After the user clicks OK, another prompt appears where the user can cancel the upgrade or restart the upgrade from the point of failure. Canceling the upgrade will result in a cleanup. The user will not be able to restart this upgrade.

The Upgrade Wizard functionality includes error recovery for upgrades on individual files, such as Siebel database schema extensions or client configurations. However, rolling back upgrades always requires manual intervention.