About Payments for Warranty Claims

Payments for warranty claims are processed for payment when a claim is approved. The payment request information is created and the following information is stored in Siebel Automotive for the claim record:

• Payment request data

• Payment request number

• Transaction type

• Claim number and dealer details

• Payee details

• Payment method

• Approved labor, parts, others, tax data for each approved line item from the claim

• Deductible amount

• Payment amount for each claim line

The claim status is updated to the status of Payment Request Sent until it is received and processed by the financial application that will render payment.

Note: Payment requests that are processed in batch mode through a third-party vendor possess a status of Ready or Transmitted when transferred in real-time, and then Payment Request Sent. You cannot amend warranty claims that have been processed for payment.