Managing Warranty Claims

This chapter describes the processes and procedures that dealers use to manage warranty claims, prewarranty authorizations, and work orders. It covers the following topics:

• About Warranty Claims Management

• Overview of Warranty Claims Management

• Scenario for Processing a Warranty Claim

• Roadmap for Creating and Managing Warranty Claims

• Verifying Warranty Entitlement and Coverage

• Process of Creating a Prewarranty Authorization

• Process of Creating a Work Order

• Process of Creating a Warranty Claim

• Roadmap for Creating a Work Order from a PWA

• Creating a PWA and Warranty Claim from a Work Order

• Creating a Warranty Claim from a Work Order (without a PWA)

• Updating a Warranty Claim

• About Supplier Recovery Claims

• Process of Reviewing and Submitting Decisions for Supplier Recovery Claims