Entering Work Order Line Items

Work order line items are used to provide a comprehensive and detailed account of the work to be carried out for the asset. It lists the repair details to include, trouble and fault codes, repair operation codes and rates, sublet work and overall repair costs.

Note: You can add as many lines as needed for the work order.

This task is a step in Process of Creating a Work Order.

To enter work order line items

1. Navigate to the Warranty Claims screen, then Work Orders view.

2. Select a work order and then a work order number.

   The Work Order Line Details view tab is displayed.

3. Click New to enter individual lines in the work order.

4. Enter the details for the work order as described in the following table.

   Field	Description
   Operation Code	Select the repair operation code for the work that will be performed.
   Operation Code Description	The field automatically displays the description that has been defined for the repair operation code, after you select a operation code.
   Sublet	Select this option if the repair of the asset will be carried out by a third-party vendor.
   PWA Line Number	Optionally, you might link PWA lines with a work order. Note: You must enter the PWA number when you create the work order so you can link the PWA lines. You select lines from the PWA number that you cross-referenced in the work order. You can select any PWA number, regardless of its status. Additionally, you can select a PWA line item that is already added to the work order line item. By default, the subassembly, operation code, and causal part values are transferred from the PWA line to the Work Order Entry form.
   Claim Type	Enter the type of claim for the asset. You can choose from: Extended Good Will PDI Parts Warranty Product Update Campaign Recall Standard Transportation
   Warranty Policy	Select the appropriate policy number for the asset that will be processed for the work order. Note: The warranty policy number can be entered only if the Claim Type is Standard or Extended.

5. In the Repair Operation Information area of the Work Order Line Items Detail form, enter the repair values as described in following table.

   Field	Description
   Trouble Code	Select the trouble code from the available options. The trouble code provides additional detail about the cause of the problem. Note: Trouble codes are linked to fault codes. Multiple trouble codes might be linked to a fault code or conversely, more than one fault code might be linked to a trouble code.
   Fault Code	Select the fault code from the available options. The fault code is used to provide additional detail about the cause of the problem. Note: Fault codes are linked to trouble codes and repair operation codes. Multiple fault codes might be linked to a repair operation code or conversely, more than one repair operation code might be linked to a fault code.
   Causal Part Number	Optionally, you can enter the part number for the part that is the source of the problem.

6. In the Operation Code Details area of the Work Order Line Items Detail form, enter the operational time and repair cost values as described in following table.

   Field	Description
   Requested Time	Enter the amount of time that is necessary to repair and correct the problem with the asset.
   Operation Rate	If the labor rate differs from the rate predefined for the selected partner, you can edit it to reflect the rate required for the repair. Note: The operation rate is populated automatically with the labor rate that is defined for the selected partner.

7. In the Repair Line Amounts area of the Work Order Line Items Detail form, the cost for the repair of the asset is calculated and described in following table.

   Field	Description
   Total Labor	The value in this field represents the total labor expense for the line item in the work order. Note: The Total Labor field is read-only. The amount is autopopulated with the calculated amount.
   Total Others	The value in this field represents the total of the other expenses for the line item in the work order. Note: The Total Others field is read-only. The amount is autopopulated with the calculated amount.
   Line Total	The value in this field represents the total expenses for the line item in the work order. Note: The Line Total field is read-only. The amount is autopopulated with the calculated amount.
   Total Parts	The value in this field represents the total cost of the parts for the line item in the work order. Note: The Total Parts field is read-only. The amount is autopopulated with the calculated amount.
   Total Tax	If necessary, enter the amount of the total tax for the line item in the work order.

8. In the Others and Sublets area of the Work Order Line Items Detail form, enter the details for the third-party vendor as described in following table.

   Note: You can enter third-party vendor information only if you select the Sublet option.

   Field	Description
   Invoice Number	Enter the third-party invoice number.
   Type	Enter the third-party service, for example, air conditioning, adjustment, alignment, or rental.
   Requested Amount	Enter the amount that is to be paid to the third-party vendor. Note: The amount entered in this field is a manual entry and not a calculated amount.
   Description	Describe the work that was performed.