Exclusions

In some instances, manual approval might be the result of an excluded item in the warranty coverage. A claim requires manual approval if the asset has been modified. For example, if the engine of a passenger vehicle was modified for performance racing, then it is routed to the appropriate person for manual approval instead of being processed automatically. The alteration constitutes a modification and thereby changes the warranty coverage. During the establishment of warranty programs, certain exclusions are defined to protect the manufacturer from liability of altered or improperly maintained products. Some of the exclusions include the following:

• Neglect, misuse, or abuse

• Environmental causes (for example, rust, corrosion or acts of nature)

• Damage or failure caused by aftermarket parts or equipment

• Failure to perform the manufacturer’s suggested maintenance

• Odometer alteration

For more information on claim approvals and exclusions, see Siebel Automotive Guide.