Calling the Customer Dashboard Business Service from the Communications Event Log

You can call the Customer Dashboard business service from the communications event log.

To call the Customer Dashboard business service from the communications event log

1. In the Siebel client, navigate to the Administration - Communications screen, and then click the All Event Handlers link.

2. Query the Name property of the Event Handlers list for InboundCallReceived.

3. Click the Associated Event Logs tab.

4. Click the LogIncomingCallContactFound link.

5. In the Event Log Parameters list, set the parameters. For example, for contacts, you can use values from the following table.

   Name	Value
   ServiceMethod	Persistent Customer Dashboard.Update Dashboard from CTI
   ServiceParam.Field	Id
   ServiceParam.Value	{Contact.Id}
   WorkTrackingObj.ContactId	{Contact.Id}