Using Web Templates to Configure the Thread Bar

The thread bar includes thread buttons that Siebel CRM displays in the following format:

title: value

You can omit the title or value. Separators separate thread buttons. For example, the greater than symbol (>) is a separator.

If a thread applet or thread field is not defined for a view, then Siebel CRM does not update the thread button when it displays the view.

The following table describes how Siebel CRM responds to actions the user performs in the thread bar. For more information, see Configuring the Thread Bar.

User Action Siebel CRM Reply

User requests a new screen.

Siebel CRM creates a new thread to replace the current thread.

User clicks a view button.

Siebel CRM replaces the last thread with the new view that the user requested.

User clicks a drilldown link.

Siebel CRM appends a new step on the thread bar for the view that the user requested.

User clicks a thread button.

Siebel CRM deletes all the thread buttons after the thread button that the user clicked and proceeds to the step view that SWEBMCount indicates.