Applicable Releases

The Siebel Open UI F9/Microsoft Outlook Integration feature is applicable to the following releases:

Latest release of Desktop Integration Siebel Agent
Siebel Innovation Pack 2014, Patchset 16 or later (version.14.16 or later)
Siebel Innovation Pack 2015, Patchset 10 or later (version.15.10 or later)
Siebel Innovation Pack 2016
Siebel Innovation Pack 2017

The following table describes the patch-wise feature support:

Siebel Release	External Email Client	Microsoft Outlook
IP14, IP14 PatchSet 1 to 15 P15, IP15 PatchSet 1 to 9	F9 in Open UI: Supported Supports native email clients with limitations (no attachments from Siebel, no HTML template, limited body length). Native email clients refers to Microsoft Outlook or Mozilla Thunderbird. Required step: Configure Email Response to capture emails sent with external email clients.	Not applicable
IP14 PatchSet 16 or later IP15 PatchSet 10 or later IP16 IP17	F9 in Open UI: Supported Supports native email clients with limitations (no attachments from Siebel, no HTML template, limited body length). Native email clients refers to Microsoft Outlook or Mozilla Thunderbird. Required steps: Add manifest configurations of emailpmodel.js (not applicable to IP2016). See Doc ID 2117013.1 on My Oracle Support. Configure email response to capture emails sent with external Email Clients. Refer to Configuring Email Response to Capture Emails Sent with External Email Clients.	F9 in Open UI: Supported Supports full integration between MS Outlook Client and Siebel. Required Steps: Install and configure Desktop. Add manifest configurations of emailpmodel.js (not applicable to IP2016). See Doc ID 2117013.1 on My Oracle Support. Configure email response to capture emails sent with external Email Clients. Refer to Configuring Email Response to Capture Emails Sent with External Email Clients.

Siebel Release

External Email Client

Microsoft Outlook

IP14, IP14 PatchSet 1 to 15

P15, IP15 PatchSet 1 to 9

F9 in Open UI: Supported

Supports native email clients with limitations (no attachments from Siebel, no HTML template, limited body length). Native email clients refers to Microsoft Outlook or Mozilla Thunderbird.

Required step:

Configure Email Response to capture emails sent with external email clients.

Not applicable

IP14 PatchSet 16 or later

IP15 PatchSet 10 or later

IP16

IP17

F9 in Open UI: Supported

Supports native email clients with limitations (no attachments from Siebel, no HTML template, limited body length). Native email clients refers to Microsoft Outlook or Mozilla Thunderbird.

Required steps:

Add manifest configurations of emailpmodel.js (not applicable to IP2016). See Doc ID 2117013.1 on My Oracle Support.
Configure email response to capture emails sent with external Email Clients. Refer to Configuring Email Response to Capture Emails Sent with External Email Clients.

F9 in Open UI: Supported

Supports full integration between MS Outlook Client and Siebel.

Required Steps:

Install and configure Desktop.
Add manifest configurations of emailpmodel.js (not applicable to IP2016). See Doc ID 2117013.1 on My Oracle Support.
Configure email response to capture emails sent with external Email Clients. Refer to Configuring Email Response to Capture Emails Sent with External Email Clients.