1. Developing and Deploying Siebel CRM
  2. About Installing Client Connectivity Software

About Installing Client Connectivity Software

Before you create the Siebel database, you must ensure that you have the appropriate client connectivity software.

This varies by database platform:

  • Oracle Database. You must install the 32-bit Oracle client, even if you are running on a 64-bit machine. This is available for download from Oracle Technology Network. Consider the following guidelines when installing Oracle Database:

    • When installing the software, select the Administrator option. Do not select the Instant Client or Runtime options.

    • Before installing the client on a Windows server, re-install the Microsoft Visual C++ 2010 Redistributable Package (x86). This prevents errors during the client installation process. Ensure that you run the installer as a local administrator.

    • If installing on a Windows server that also has a 64-bit version of Oracle installed, you need to edit the following registry value before running the installation: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Oracle\inst_loc, where the Value name field is inst_loc and the Value data field is c:\\Program Files (x86)\\Oracle\\inventory

  • Microsoft SQL Server. Install the Microsoft SQL Server Native Client, available from Microsoft.

  • DB2. Install the IBM DB2 Connect 32-bit client (even if running on a 64–bit operating system). Select from the versions noted on the Certifications tab on My Oracle Support that are compatible with your DB2 database server version according to IBM’s certification matrix.