1. Developing and Deploying Siebel CRM
  2. Downloading Siebel CRM

Downloading Siebel CRM

You can download Siebel CRM from the following locations:

  • Oracle Software Delivery Cloud (OSDC). The most recent Innovation Pack (IP) for Siebel CRM is available on the Oracle Software Delivery Cloud (OSDC). This is the foundation installation for Siebel CRM.

  • My Oracle Support (MOS).The most recent Innovation Pack and subsequent Monthly Updates are available on My Oracle Support (MOS). Only customers with a current support agreement have access to MOS.

Note: It is always recommended that customers use the most current Monthly Update.
To find a release on MOS, do the following:
  1. Click the Patches & Updates tab.
  2. In the Patch Search pane, click the Product or Family (Advanced) tab.
  3. In the Product field, enter Siebel CRM.
  4. In the Release is field, select two values as follows:
    • Siebel Innovation Pack 17.0
    • Siebel Innovation Pack YY.0 (where YY is the current two digit year for example 18)
  5. (Optional) In the Platform is field, select the required platform.
    If you do not select a platform, you will still be able to select the download for your preferred platform on the next screen, but choosing it now will filter the search in advance.
  6. Click Search button.
    The results pane displays the base Innovation Pack and available Monthly Updates.
    • The base release Innovation Pack will be labeled 17.0.0.0 23073
    • Monthly Updates will be shown in the format: YY.MM.0.0 PATCHSETYY_MM, such as 18.5.0.0 PATCHSET18_5.

      • YY represents the two digit year in which the Update was released.

      • MM represents the month (one or two digits) in which the Update was released.

  7. Download the base release, for example, 17.0.0.0 for your required Innovation Pack.
    When prompted to use Download Manager, it is recommended to click Yes.
  8. Download the latest Monthly Update.
    Monthly Updates are always cumulative. If there is more than one Update available, then you only need to download the latest. You must save the Update to a separate folder from the folder in which you saved the Innovation Pack files.
    Note: It is normal for the base Innovation Pack release to have more files than the Monthly Update release files because the Update installation contains only incremental changes from the base release.