1. Mobile Guide: Disconnected
  2. Enabling Auto Synchronization (Seamless Synchronization) for Siebel Mobile

Enabling Auto Synchronization (Seamless Synchronization) for Siebel Mobile

The Auto Synchronization feature allows users to work online while seamlessly synchronizing data with the server at regular intervals, providing a seamless online to offline experience.

Auto Synchronization runs in the background when enabled and it synchronizes the delta between offline and the Siebel server at regular intervals set by the administrator. When a user logs in to the mobile application first time, a full synchronization will be performed when a user taps on the airplane icon to ensure that mobile application is functional in the offline mode. Subsequent clicks on the airplane icon only transition from online to offline or vice versa without any synchronization. Synchronization will trigger only in the online mode based on auto synchronization interval. It will also trigger immediately when you create records in the offline mode and go online.

To enable Auto synchronization for disconnected Siebel Mobile applications

By default Auto Sync functionality is disabled. To enable the feature, administrator can configure the component parameter AutoSyncInterval, with an appropriate time interval (in minutes) using a server manager command or Administrator Server - Configuration.

  • change param AutoSyncInterval=<value in mins> for comp <objectmanager>

    For example: change param AutoSyncInterval=2 for comp ePharmamObjMgr_enu

  • Auto Sync functionality can be disabled again with below command

    For example: change param AutoSyncInterval=-1 for comp ePharmamObjMgr_enu

If the enterprise is configured with multiple mobile applications, then the configuration is required for each mobile application specific component.

While Auto Synchronization is running in the background, a cloud icon will be displayed at the bottom of the airplane icon to indicate progress. While auto synchronization is running in the background, user icon and 9-Grid icons will be disabled until Auto Synchronization completes. User might also experience a bit of lag with user operations during this time.

This image is a pictorial representation of the airplane with cloud icon.
Auto Synchronization functionality will stop in case of forced full download scenarios. Following are such scenarios:

  1. Change in BC filters

  2. Change in BO filters

  3. Change in Repository

  4. Change in User Position

  5. Change in User responsibility

  6. When dbxtract is re-run for the user

During any of these scenarios, user will be notified to full download and user must click on airplane icon to start full download. The user will also get visual indication with a yellow triangle appearing at the bottom of the airplane icon.

This image is a pictorial representation of the airplane with caution icon.
Note: If Always Full Download - BusComp parameter is set for the component. You will receive a notification Data is ready for use on every auto synchronization. If full synchronization is enabled for Siebel Mobile Disconnected Application, it is not recommended to enable auto synchronization feature.