About Activity Skills

In a typical Siebel Field Service scenario, a field service engineer arrives at a customer location to perform a job such as installation, upgrade, or repair. For Oracle Field Service to schedule the correct person to perform a job, it must determine the necessary skills to perform the job, and it must schedule a person with the required skill set to complete the work. To facilitate this outcome, the Siebel application passes the required skills to Oracle Field Service.

For example, a customer needs a plumber to fix a leak in a kitchen sink between 10:00 A.M. and 2:00 P.M. on January 15, 2023. Oracle Field Service must schedule a field service engineer with a skill value of Plumbing to visit the customer location during this time. As part of appointment booking, the request to Oracle Field Service Scheduler includes the time and date range as well as the skill value of Plumbing. Consequently, a person with the required skill is scheduled at the appropriate time.

We can add skills required for the activity to be performed by performing the following steps:

Drill down to activity Type from List applet. Goto Assignment Skills View
On Skills Applet, add a record for required skill
On child applet, add Service Activity Skill Item for the skill. Category field is not used in this integration.